Return Policy

Return Policy for Our Food Products - Satisfaction Guaranteed

At Baatsonaa Total Mart, we take pride in offering high-quality food products to our valued customers. We are committed to providing a satisfaction-guaranteed shopping experience. If you are not completely satisfied with your purchase of any food product, we offer a hassle-free return and refund process. To ensure transparency and protect both parties.

Terms and Conditions - Return Policy

1. Eligible Items for Return:

• Only unopened and non-perishable food products are eligible for returns. Perishable goods, including fresh produce, dairy, and frozen items, cannot be returned due to health and safety reasons.

2. Timeframe for Returns:

• Customers may initiate a return for eligible items within 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a return or refund.

3. Condition of the Item:

• To be eligible for a return, the food product must be in its original, unopened packaging, with all seals and labels intact. Opened or partially consumed items will not be accepted for returns.

4. Proof of Purchase:

• Customers must provide a valid proof of purchase, such as a receipt or order confirmation, to initiate the return process.

5. Return Process:

• To initiate a return, customers can visit one of our physical store locations or contact our customer support team through email or phone. Our representatives will guide you through the return process and issue a return authorization, if applicable.

6. Refund or Exchange:

• Upon receiving the returned food product and verifying its eligibility, customers have the option to receive a full refund to the original payment method or exchange the product for an alternative item of equal value.

7. Return Shipping Cost:

• Baatsonaa Total Mart will cover the return shipping cost for cases where the return is a result of our error (e.g., wrong item shipped or damaged during transit). In other cases, the customer may be responsible for the return shipping cost.

8.  Quality Assurance:

• At Baatsonaa Total Mart, we follow stringent quality control measures to ensure that our food products meet the highest standards. If you believe that the returned item is a result of quality issues, we may conduct an investigation and take appropriate actions to prevent similar incidents in the future.

9. Discretionary Returns:

• In certain exceptional cases, Baatsonaa  Total Mart may, at its discretion, accept the return of opened or perishable items due to unforeseen circumstances or valid reasons. Such decisions will be made on a case-by-case basis.

10. Abuse of Return Policy:

• Baatsonaa Total Mart reserves the right to refuse returns from customers who abuse the return policy, engage in fraudulent activities, or attempt to return items not eligible for return.

11. Modifications to the Return Policy:

• Baatsonaa Total Mart reserves retains the right to modify or update the return policy at any time without prior notice. The updated policy will be posted on our website.

By initiating a return or continuing to use our website, you acknowledge that you have read and agreed to the terms and conditions of our return policy. These terms and conditions are in addition to the overall Terms of Service governing the use of our website and services.