We offer delivery through our very own dispatch riders or delivery vehicles based on the weight/size of the package.
We accept various payment methods, including credit/debit cards (Visa), and alternative options like Mobile Money. At checkout, you'll see the available payment methods.
To track your order, log in to your account and navigate to the "My Orders Page" section. There, you'll find the status of your current and past orders, along with tracking information if available. Alternatively, you can contact our customer support team for assistance.
Our return policy allows customers to return most products within 30 days of purchase. Items must be in their original condition, with all accessories and packaging included. Perishable goods, including fresh produce, dairy, and frozen items, cannot be returned due to health and safety reasons.
You can reach our customer support team through various channels, including phone, email, and live chat. Visit the "Contact Us" page on our website for the relevant contact information and operating hours.
We take the security of your personal information very seriously. Our website uses industry-standard encryption protocols to protect your data during transmission. Additionally, we adhere to strict privacy policies and do not share your information with third parties without your consent.
If your order hasn't been shipped yet, you may be able to modify or cancel it. Visit your account's "My Orders Page" section to check the status of your order. If modifications or cancellations are not possible online, please reach out to our customer support team for further assistance.